Refund policy

Last updated: November 2026

This policy explains how returns, cancellations and refunds work at Fitness Accessories Hub. It follows the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, and it does not affect your statutory rights.

1. The 14-Day Right to Cancel

You can change your mind about most purchases. You have 14 days from the day after delivery to tell us you want to cancel. Once we confirm your return, you have a further 14 days to send the item back to us.

2. Condition of Returned Items

Please return items unused, with all parts, accessories and original packaging, together with your order number. You may handle an item as you would in a shop to check it. If an item shows use beyond that (for example signs of assembly, wear or damage), we may reduce the refund to reflect the lost value, as the law allows.

3. How to Start a Return

Email support@fitnessaccessorieshub.co.uk with the subject line "Return Request" and your order number. We will reply with return instructions and the return address. Please do not send items back without contacting us first, so we can match the parcel to your order.

4. Return Delivery Costs

For change-of-mind returns, you pay the cost of sending the item back. We recommend a tracked service. If an item is faulty, damaged or not as described, we cover the return cost.

5. Damaged, Faulty or Incorrect Items

Please check your order when it arrives and tell us as soon as possible, ideally within 48 hours, with photos of the item and packaging. Under UK law you can reject faulty goods for a full refund within 30 days of delivery, and after that you are entitled to a repair or replacement, and in some cases a refund.

6. Items That Cannot Be Returned (unless faulty)

Supplements, protein and nutrition products once the seal is opened, and hygiene items such as worn gym clothing or mouthguards.

7. Cancelling Before Dispatch

If you want to cancel before your order is dispatched, contact us as soon as possible and we will cancel it and give you a full refund. Once an order has been dispatched, please follow the return process above after delivery.

8. Exchanges

We do not offer direct exchanges. The quickest way is to return the original item for a refund and place a new order for the item you want.

9. Refunds

We refund you within 14 days of receiving the returned item, or of receiving evidence that you have sent it back, whichever is sooner. For a full cancellation we also refund the standard delivery charge you paid. Refunds go back to your original payment method, and most banks show the money within 5 to 10 business days.

Contact Us

Email: support@fitnessaccessorieshub.co.uk
Phone / WhatsApp: +44 7462 229248 (Monday to Friday, 9:00 AM to 5:00 PM UK time)
Fitness Accessories Hub is a trading name of MENSARK LTD, a private limited company registered in England and Wales. Company Number: 16552046. Registered Office: 497 High Road, Ilford, Essex, IG1 1TZ, United Kingdom.